Intent signals: which ones work and which ones lie
AI for sales · Lesson 2 / 22
A signal is an event, not a trait
Profile attributes tell you who the product could suit. An intent signal tells you why to write today rather than in six months. A message without a signal competes with the entire inbox; a message with one competes with a single task the person already has open.
Where signals come from
- Hiring. A posting for a support lead means support is about to be scaled. Five sales postings in a month means onboarding and CRM hygiene are about to hurt.
- People moving. A new marketing director replaces vendors more often in the first ninety days than in the following two years combined.
- Money. A funding round, a large tender, a public contract, a new branch or warehouse.
- Product traces. A release, a new section on the site, an integration with an adjacent tool, a pricing change.
- Your own data. Who visited pricing twice, who opened a message four times, who turned you down last year and came back to the site.
Separating signal from noise
Check three things. Freshness: the event is under thirty days old. Relevance: it explains why your problem just got more expensive for them. Verifiability: you can point to a source without inventing anything. A social post passes on freshness and almost never on relevance, which is why the "saw your post" opener died years ago.
Signal check prompt: Company: [name]. Signal: [fact + date + link]. We sell [what] and remove the pain of [what]. 1) Score it on three axes — freshness, relevance, verifiability — 1 to 5 each. 2) If the total is below 10, write "weak signal" and manufacture no rationale. 3) If 10 or above, state one hypothesis about the task now on the desk of [title].
Cheat sheet
- A signal answers "why today"; an attribute answers "who at all".
- Three filters: freshness, relevance to your pain, verifiability.
- More signals is not better — use only what clears all three.
- Track reply rate by signal type or you will chase the loudest ones.
Take five companies from your current pipeline or call list. For each, find one intent signal from the last thirty days: a job posting, a leadership change, a release, a tender, or behaviour on your own site. Run each through the three filters — freshness, relevance to your pain, verifiability — and score them. Write down which companies came back with no usable signal, and state honestly what you will do about them: write anyway, park them, or hand them back to marketing. For the two strongest signals, add your one-sentence hypothesis about what is currently on the buyer's desk.